1. General Policy

• All payments made for services are non-refundable once work has begun.

• Refunds are not available for hours already worked or services already delivered.

2. Prepaid Service Packages

• If you purchase a prepaid service package and decide not to use all of the hours, you may request a partial refund for the unused hours, provided the request is made within 14 days of purchase.

• After 14 days, unused hours will be credited to your account as service credits rather than refunded.

3. Subscription Plans

• For monthly or recurring plans, cancellations must be made at least 7 days before the next billing cycle to avoid being charged for the next period.

• We do not provide prorated refunds for cancellations made mid-billing cycle.

4. Service Dissatisfaction

• If you are not satisfied with the service provided, please notify us within 7 days of the issue.

• We will work with you to resolve the matter, which may include reassigning a new virtual assistant, adjusting the scope, or providing a partial service credit at our discretion.

5. Exceptional Circumstances

Refunds may be issued in rare cases such as:

• Duplicate payments made in error.

• Technical issues on our side preventing service delivery.

6. How to Request a Refund

To request a refund, please email us at info@priovasolutions.com with the following:

• Your full name and company name

• Invoice number or payment reference

• Reason for the refund request

Refunds, if approved, will be processed within 7–10 business days to the original payment method.

7. Contact Us

For any questions about this policy, please reach out to our billing department:
📧 info@priovasolutions.com